Once you created a ticket you can check the status of your ticket from "My Area" page in support.expership.com. Our customer support experts will get back to you as soon as possible once you created a ticket. 

From this page, you can access all the tickets opened from your account and see the statuses of all those tickets. You can even re-open a closed ticket and close an open ticket if you don't need support anymore.

Please check your spam folder in your email for notifications about your tickets.